1. Introduction
FANR ("FANR", "we", "us", or "our") operates the FANR platform, including our website, web application, and mobile applications (collectively, the "Platform"), connecting property owners and real estate developers with verified service providers in Saudi Arabia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Platform.
2. Information We Collect
We collect information you provide directly to us, information collected automatically when you use the Platform, and information from third parties.
- Account information: full name, email address, mobile number, national ID or commercial registration details, profile photo, and company information for providers.
- Project and order information: project details, service requests, offers, contracts, milestones, documents, and payment records.
- Communications: messages exchanged through the Platform, support requests, and OTP verification records.
- Device and usage data: IP address, device identifiers, app version, log data, and push notification tokens.
- Location data: project or property location where provided for matching purposes.
3. How We Use Your Information
- To create and manage your account and verify your identity.
- To match property owners and developers with relevant service providers.
- To facilitate project management, contracts, milestones, and payments.
- To send OTP codes and transactional notifications via SMS, WhatsApp, email, or push notification.
- To provide customer support and respond to inquiries.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal and regulatory obligations in the Kingdom of Saudi Arabia.
4. Sharing of Information
We share information only as necessary to operate the Platform:
- Between clients and providers as required to fulfill a project, order, or contract.
- With service providers who perform functions on our behalf, such as hosting, payment processing, and communications (SMS/WhatsApp/email delivery).
- With authorities where required by applicable law or to protect our rights and users.
- In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.
We do not sell your personal information.
5. Data Retention
We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Project and contract records may be retained for extended periods as required for audit and legal purposes.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may object to or restrict certain processing. You can manage most account information directly within the app, or contact us using the details below.
8. Children's Privacy
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. International Users
The Platform is operated from and primarily intended for users within the Kingdom of Saudi Arabia. If you access the Platform from outside the Kingdom, your information may be processed in Saudi Arabia.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by other reasonable means. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@fanr.io or +966 59 595 9222.